Shipping & Returns

Shipping

All Deal Planet LLC orders ship free via USPS. There is no minimum order value and no handling fee added at checkout.

• Processing time. Orders are picked and packed on business days. Orders placed on a weekend or public holiday enter processing on the next business day.
• Delivery window. Once your parcel is handed to USPS, delivery typically takes 3–5 business days.
• Destinations. We ship to United States addresses only, including APO and FPO addresses that USPS serves. We do not ship internationally at this time.
• Tracking. A tracking number is emailed to you when the parcel is collected. It can take up to 24 hours for the first scan to appear.

If an address is entered incorrectly and the parcel is returned to us, we will contact you to arrange a reshipment. Please check your address carefully before placing the order.

Lost or delayed parcels

Occasionally a parcel is delayed in transit. If tracking has not updated for several business days, email support@dealplanetllc.com with your order number and we will open an enquiry with USPS on your behalf. If the parcel is confirmed lost, you choose between a replacement and a full refund.

Returns

You have 30 days from the delivery date to request a return. To qualify, an item must be unused, complete with all included accessories, and in its original packaging.

How to start a return

• Email support@dealplanetllc.com with your order number and the item you want to return.
• We reply with return instructions and the return address.
• Ship the item back using a trackable service and keep your receipt until the refund is complete.

Please do not send an item back before contacting us — unannounced returns can arrive without an order reference, which delays the refund.

Return shipping costs

For a change-of-mind return, the cost of return shipping is yours. If the item arrived damaged, faulty, or was not what you ordered, we cover the return shipping — tell us when you open the request and we will confirm how to proceed.

Refunds

When your return reaches us we inspect it against the conditions above. Once it passes inspection, we process the refund within 5 business days to the original payment method. Your bank or card issuer then takes its own few days to post the credit to your statement, which is outside our control.

If a return arrives used, incomplete, or damaged by handling after delivery, we will contact you before making any decision about a partial refund or returning the item to you.

Damaged or faulty items

Inspect your order on arrival. If something is damaged or faulty, email us within 30 days of delivery with your order number and photos of both the item and the outer packaging. We will arrange a replacement or a refund, and you will not pay return shipping.

Order cancellations

We can often cancel an order if you reach us before it enters fulfillment. Once fulfillment has begun, the order cannot be cancelled or amended; the fastest route at that point is to accept delivery and start a return.

Questions

Email support@dealplanetllc.com . Our team is available 8:00 AM – 4:00 PM, Monday to Friday.